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All products are shipped from Japan. Depending on your country or region, your order may be subject to import taxes and customs duties. These additional costs are the responsibility of the customer.

Details

We offer a variety of shipping methods to meet the individual needs of our customers.
Need your order as quickly as possible? Choose our express shipping option, which typically delivers within 2 to 5 business days.

Please note that products shipped from Japan may be subject to customs duties and import taxes in the destination country. These additional fees are the responsibility of the customer.

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Our office is located in Shiga, Japan, and all orders are shipped from this location.
If you have any questions, please feel free to contact us at info@statusy-global.com.

Shipping

All packages are shipped with tracking numbers unless otherwise stated.

Refunds

At statusy, customer satisfaction is our top priority.
If you are not satisfied with your purchase, you may choose one of the following options within 7 days of receiving your order:

• A full refund
• An exchange
• A store voucher (coupon)

All returned items must be in the same condition as when they were delivered.
Please note that shipping costs are non-refundable.

Before returning any items, please contact us at info@statusy-global.com with the following details:

• The item(s) you wish to return
• The reason for the return

Please note: Return shipping costs are the responsibility of the customer, unless the item arrived damaged or there was an error on our part.

Taxes & Duties

All customers are responsible for any customs duties or import taxes that may apply.
Additionally, customers are responsible for providing any documentation required by their country’s customs authorities. Thank you for your understanding.